Mergen’s ServiceNow Center of Excellence is now live in Hyderabad! Built with a $1 million investment, the CoE is set to accelerate digital transformation through faster project delivery, AI-driven workflows, and industry-specific solutions. With 50+ experts already onboarded, we’re ready to empower enterprises with scalable, future-ready innovations on the Now Platform®.
Celebrating the beginning of a new innovation journey
Mergen’s ServiceNow Center of Excellence in Hyderabad is where innovation meets execution. Built on a proven record of trusted ServiceNow partnerships, the CoE brings together deep platform expertise, industry-specialized solutions, and a dedicated talent hub to accelerate our customers’ digital transformation journeys. We are committed to pioneering smarter workflows, maximizing ROI through customized accelerators, and driving continuous value on the Now Platform, empowering businesses to stay agile, resilient, and future-ready.
Get to know the leaders driving Mergen’s ServiceNow Center of Excellence. It is a team of visionaries and experts dedicated to shaping innovative solutions and delivering tangible impact for our clients.
A Forbes Technology Council member with 15+ years in IT, Mahanth Mallikarjuna has built Mergen into a trusted technology partner known for turning complex challenges into transformative solutions. With proven success across IT staffing, Mahanth combines strategic vision with deep technical know-how to deliver lasting value to customers.
With our ServiceNow Center of Excellence, we’re setting a new benchmark for innovation and execution. This CoE is not just about technology — it’s about building smarter workflows, faster time-to-value, and measurable outcomes for every customer we partner with.
As CTO, Sujith Peri brings unmatched expertise in designing and deploying next-generation software solutions. He drives Mergen’s technology roadmap, ensuring seamless integration of new technologies to keep customers ahead in a fast-evolving digital landscape.
Our ServiceNow CoE is an engine of continuous innovation. By combining deep technical skills with a strong governance model, we’re helping organizations unlock the full potential of the Now Platform — today and for the future.
With over two decades of experience leading enterprise-scale digital transformation, Bharat Nutakki specializes in building high-performance ServiceNow practices. At Mergen, he spearheads the CoE to drive operational excellence, client success, and scalable growth through people-first leadership and industry-specialized solutions.
Launching this CoE in Hyderabad strengthens our commitment to deliver industry-relevant, customizable ServiceNow solutions. We’re building a powerhouse of skilled talent and best practices to help our customers transform, adapt, and lead in their markets.
The launch of our Center of Excellence for ServiceNow strengthens our commitment to delivering greater execution speed, operational efficiency, and business value for our growing client base. The Center of Excellence will focus on building industry-specific solutions, accelerating project execution through low-code and AIOps capabilities, expanding into new verticals, and growing our certified talent pool to support evolving client needs.
Mahanth Mallikarjuna,
Founder & CEO, MERGEN
MERGEN’s new ServiceNow Center of Excellence comes at a critical moment in India’s enterprise AI journey. In our recently launched Enterprise AI Maturity Index that clearly shows 68% of Indian leaders are still defining the skills and strategies needed to fully leverage AI. MERGEN’s investment in talent, platform expertise, and industry-specific solutions plays an important role in supporting this evolution.
Ganesh S. Lakshminarayanan,
GVP, Sales & Managing Director, India & SAARC
Explore the pillars of our ServiceNow excellence. Mergen's ServiceNow Center of Excellence is built to empower organizations to modernize operations, strengthen compliance, and drive business value across every function. Our solutions are built to drive efficiency, compliance, and innovation at scale.
Proactively monitor, manage, and optimize IT infrastructure to deliver resilient, high-performance operations.
Enable organizations to identify, assess, and mitigate risk while staying compliant and resilient.
Align strategy to execution, prioritize investments, track performance, and drive outcomes that matter.
Transform customer and field service experiences with connected workflows and proactive support.
Leverage AI & automation to detect, prevent & resolve incidents faster — minimizing downtime & boosting productivity.
Purpose-built for BFSI, Healthcare, Manufacturing, Retail, Public Sector, and Service Industries — Scalable ServiceNow solutions tailored to transform workflows, elevate service delivery, drive compliance, and deliver measurable business outcomes across every sector.
Drive smart factory operations, integrate supply chain workflows, and improve asset lifecycle management for better production outcomes.
Modernize patient care workflows, boost operational efficiency, and enable secure data management for healthcare providers.
Enhance omni-channel customer experiences, automate store operations, and improve supply chain visibility to meet ever-changing demands.
Modernize citizen services, ensure secure, compliant processes, streamline internal operations, and improve agility in delivering mission-critical outcomes.
We streamline delivery, automate tasks, boost client satisfaction, and drive cost savings with scalable, integrated workflows.
Partner with us to design, build, and scale ServiceNow solutions that transform your business and industry.
Allow our IT professionals to identify your company's needs and help you
save time and the cost of your business.
