The recognition reflects years of deliberate investment in certified talent, structured delivery, and a track record of client outcomes, including a verified 5/5 CSAT score across ServiceNow engagements.
INDIA, June 9, 2026 – Mergen today announced it has achieved Premier Partner status within the ServiceNow Partner Program. This milestone recognizes the company’s ongoing expansion in the cloud ecosystem, deep technical investments, and a consistent 5 out of 5 Customer Satisfaction score across platform deployments.
Central to this recognition is Mergen's dedicated ServiceNow Center of Excellence (CoE), established to bring together certified professionals, structured delivery frameworks, and rigorous quality standards under a single, focused practice. The CoE has been instrumental in enabling Mergen to scale its ServiceNow capabilities globally while maintaining the absolute consistency of client outcomes across regions.
The Premier status has been achieved specifically within the Consulting and Implementation track, reflecting the depth of Mergen’s expertise in guiding clients through the full lifecycle of ServiceNow adoption.
From initial scoping and platform design through to deployment and post-go-live support, Mergen’s Consulting and Implementation practice focuses its resources precisely on the advisory and deployment phases. This specific alignment ensures organizations maximize their platform return on investment (ROI) through standard-first configurations that accelerate operational velocity and simplify future platform upgrades.
The Premier designation strengthens Mergen’s position within the ServiceNow partner ecosystem and expands the company’s access to advanced enablement, co-sell collaboration, and strategic product alignment with ServiceNow. It serves as an independently verified signal to the market that Mergen operates at a high tier of recognized delivery capability within the platform’s partner framework.
“This did not happen overnight. We have spent years building a practice that we are confident in, one where the quality of what we deliver is not dependent on the size of the project or who is on the team that day. Premier status tells us that the work we put into building that foundation has been noticed and verified. It also raises the bar for us, and we welcome that.”
Founded in 2015 and headquartered in the United States, Mergen is a technology services company with offices in the UK, UAE, Australia, and India. The company helps organizations plan, implement, and manage technology platforms that improve how their businesses operate. Mergen’s ServiceNow practice is run through a dedicated Center of Excellence, focused on delivering consistent, high-quality results.
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